FREQUENTLY ASKED QUESTIONS (FAQ)

How much does a cleaning cost?

You can use our pricing calculator to determine how much your cleaning will cost. If you would like to see the price of the extras simply visit the booking page. You can also email us at support@peakcleaningservice.com or call/text us at (480) 226-8435

How long does a cleaning take?

The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, extras included, and the size of the team we send. We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.

 

All homes are unique and may have different priorities or requests. Although our pricing is intended to be a flat rate for average needs, we are happy to adjust our pricing based on time spent if there are any special requests. 

Home Size        Estimated Time

   1 bedroom            1 – 2 hours

   2 bedrooms           2 – 4 hours

   3 bedrooms           4 – 6 hours

   4+ bedrooms        1 hour per 400 SQFT

NOTE: These time estimates are for 1 person. For teams of two or larger, estimates may vary. 

Is there a discount for regular service?

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

 

            Weekly - 25% off

       Bi-Weekly - 15% off

Every 3 Weeks - 10% off

           Monthly - 5% off

What days of the week do you operate?

We provide residential cleaning services Monday to Friday from 8am-5pm. Our customer support team is here daily from 8am-5pm. We are closed on Thanksgiving Day, Christmas Day, and New Year's Day and have limited service hours on Christmas Eve and New Year's Eve. 

How do I contact you?

Our customer support team is here daily from 8am-5pm. If you have a question or concern, please email us at support@peakcleaningservice.com For time sensitive matters, please text or call at (480) 226-8435

How many people come for each cleaning?

The size of the team we send may vary. Most of our teammates operate solo so you can expect one highly capable cleaner. Depending on the size of the job, we may send a larger team (2, 3, 4+) depending on the requirements. If you feel you require a team of a certain size, please request that in the comments for the booking or call/text us and let us know. We’ll always do our best to accommodate.

Will you send a different teammate every time I book a service?

No, we will always send the same teammate unless specifically instructed otherwise. We know it’s important to build rapport with your cleaner. So we do our best to keep you with the same team as long as you’re working with Peak Cleaning Service.

 

In cases where your regular teammate is out sick or unavailable, we will call or email and inform you a new teammate will be arriving. That way you’re never caught off-guard.

Is Peak Cleaning Service insured?

Yes, Peak Cleaning Service is fully insured and bonded. You’re in good hands! :)

Are cleaners screened or background checked?

Of course! We conduct a very thorough interview and screening process and we are very selective in who joins our team. All cleaning teammates are background checked as well.

Can I cancel my appointment if I change my mind?

There are never contracts or obligations when working with Peak Cleaning Service. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $50 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment or 50% of the service fee for cancellations on the day of the service.

When will you charge my card?

A hold may be placed on your account the business day prior to the service. Services are fully charged after the service is completed.

Can I leave a tip?

Tips are not required but always appreciated! Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know you how much you would like to tip and we’ll process it via your credit card for you.

Do you offer any referral bonuses?

Absolutely! We love referrals and appreciate your support in sharing your experience with friends and family. For every new customer that signs up, mentioning your name, you'll get $25 off your next service with us! 

Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat - we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done. 

Do you provide your own cleaning supplies?

Of course! Our cleaning teammates come with everything needed to provide a sparkling cleaning!

Do I need to be home for my cleaning?

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat - we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done. 

Do you do laundry or clean dishes?

- We do not provide laundry services but we are happy to help wash up to 2 loads while on-site (extra fee per load of laundry). Please note, depending on the wash/dry time, we may have to leave items in dryer if still damp. We will neatly fold laundered items but cannot put away into closets or dressers. 

- Cleaning dishes or unloading dishwashers is not included in our regular scope of service. To prevent breakage or improperly put away items, please put away dishes/clear the sink prior to our arrival. We can accomodate an add-on request to do your dishes, billed at an hourly rate. In that case, dishes will be neatly stacked on counter to avoid us putting them away incorrectly.

 

Things We Can’t Clean

Some things we won’t be able to help with. To help keep our teams safe we have a few requests:

Pets

We love pets but please, make sure your animals are out of harm’s way or locked up if necessary.

 

Outdoors

Working outside can leave our teams vulnerable to dehydration and other effects. Please, keep our staff indoors. This includes cleaning areas like garages and patios, even small ones. 

 

Ladders

We keep our teams on the ground at all times. This means no climbing ladders of any kind. At most, our insurance allows us to use a step stool (2-3 steps). Otherwise, we’ll use extending poles to clean hard to reach places.

 

Heavy Objects

Our staff isn’t able to lift more than 30lbs. For their safety, If you require cleaning behind appliances or furniture please make accommodations to get these moved.

Biological Waste

We aren’t equipped to clean any chemical or biological waste. Let us know if you have any of these challenges and we’ll be happy to refer you to someone who can help with these messes.

Post-Construction

We aren’t equipped to clean heavy post-construction or post-renovation jobs. We'd be happy to offer a recommendation or referral if needed.

 

Things We Can’t Clean

There aren’t many things Peak Cleaning Service can’t clean. Below is the short list of common items we get asked for but can’t help with are below. There may be additional things not on this list which we can’t do. If you have any questions, give us a call. 

If something is included in this list it’s there because we either aren’t carrying the proper coverage for the task or we don’t carry the equipment to do so.

In cases where you need help with the following let us know. In most cases, we’ll have a great specialist who can help you out. 

  • Cleaning Dishwashers and Washing Machines: Over time dishwashers can build up an odor and need a light cleaning keeping to keep fresh. This isn’t a service we offer. It can be very time consuming to clean. Cleaning a washing machine or dishwasher can take up to 4 hours and most of that time is waiting around. This makes the process non-economical for us and you. To clean a dishwasher or washing machine, simply add 1 cup of white vinegar and run a cycle on hot. Once complete, run one more time to remove any leftover vinegar. This should remove any smell. Then any leftover particles can be wiped away.

 

  • Light bulbs & lighting fixtures: We won’t wipe down or wet wipe light bulbs. These are too fragile and too big a liability for us to clean.

 

  • Garages: With Arizona heat, we need to keep our teams indoors. It’s too dangerous in AZ for us to clean outdoors or without ventilation. Plus, we don’t carry the necessary pressure washers to clean garages correctly. 

 

  • Outside windows or very high-up windows: Outside (exterior) windows can require ladders and special equipment to clean properly. Our teams are only set up to clean inside windows which can be reached with extending poles. For windows greater than 8 feet high we may not be able to clean even if it’s an inside window.

 

  • High up Places: Safety is incredibly important to us. Because of this, we require our teams to keep both feet on the ground at all times. This means no climbing on ladders of any kind, at most we can use a 2-3 step step-stool. We’ll use extending poles to clean hard to reach places but they won’t be able to reach everything depending on how high it is. If the cleaning requires cleaning window panes, walls, or cobwebs higher than 5 feet, or ceiling fans higher than 7 feet we’ll need to refer another service. If there are any questions about what we can reach please, give us a call and we’ll happily get it figured out. Thanks for keeping our teams safe! 

 

  • Removing paint from windows, countertops, and floors: We aren't able to help with the removal of dried paint from the windows, floors or countertops, even if you can “take it off with your finger” - doing so can be very time-consuming and dangerous in terms of possible damage to the floor or counter. Because of this, doing so requires special consideration and a special price to be sure we can do it properly. If this is something you want to be done we need to be told beforehand.

 

  • Odor removal and remediation: Removing strong odors from animal waste, smoke, mold or anything else that may require remediation isn’t something Peak Cleaning Service can help with. We have trusted experts we can refer you to for this. Let us know if this is something you need to be done. 

 

  • Detailed carpet and floor cleaning: Detailed carpet and floor cleaning beyond sweeping, mopping and vacuuming isn’t something our staff can do. If steam cleaning or floor waxing, buffing or polishing is required we have specialists we can refer you too. Let us know if this is something you’re looking for.​

 

  • Bed Bug and Other Insects: Issues related to insects, especially bed bugs. The home needs to have a professional bed bug removal service and a professional carpet cleaning. Once this has been done we’ll be able to start cleaning services again. If we discover there is an insect problem or bed bugs. We’ll have to stop the service and refer you to an insect removal service.

 

  • Pet Hair on Upholstery and Furniture: Having a couch full of pet hair is a common issue when it comes to animals. As much as we’d love to help with this. It does take special equipment, training, and most of all, time. While we do have an extra service for the removal of pet hair in the home - it’s important to note this does not apply to the removal of all pet hair from upholstery or furniture. This extra gives us some extra time to vacuum and mop the extra times it takes to get pet hair off the floor. It does NOT apply to the removal of pet hair anywhere else but the floors.

 

Please help keep our teams safe and be respectful of these rules. For more details please review our Terms of Service and Customer Guidelines. Let us know if your cleaning requires any of the above so we can work with you on a solution. 🙂