Your Home and Coronavirus
As details of the Coronavirus Disease 2019 (COVID-19) unfold many of our clients are wondering what we are doing to keep you and your families safe.
Simply put: we are prepared and ready to help. Like you, we are diligently monitoring the Center for Disease Control (CDC) newsroom for updates and any changes that might affect the way we serve you and your home.
We have taken the opportunity to compile a resource of best practices for cleaning, disinfecting, and general hygiene for staying safe during this time (attached). All of our teams are trained to follow this protocol.
We wanted to take a moment to provide some clarity and answer potential questions you may have. Now, more than ever, keeping your home clean and sanitized is essential. Precautions we are taking: • Your cleaners will sanitize their hands prior to entering your home. They will also wash their hands once in your home, and wash hands prior to leaving your home. • Cleaners will disinfect the things they touch before entering your home (mop handles, vacuum handles, tote handles, etc.) As always, microfiber cloths will always be cleaned and sanitized daily. • While in your home, cleaners will wear disposable gloves and will pay special attention to disinfecting often-touched surfaces throughout your home. High-touch points include: doorknobs, countertops, tabletops, computer keyboards, remote controls, telephones, switch plates, door handles, appliance handles, toilet, sink, tub, and shower handles. • We will under no circumstance allow a cleaner that is sick or has any flu-like symptoms to come to work. • Since there is a shortage of common disinfecting sprays and wipes, we have stocked up on commercial hospital-grade disinfectant that is on the CDC’s list of approved disinfectant materials for COVID-19. Here's what we need from you: • Cancel if sick or potentially high-risk. Please cancel your cleaning appointment if you or a family member is experiencing flu-like symptoms, has tested positive, or suspect you are high-risk for Coronavirus COVID-19. • Keep your distance. To protect you and your cleaner, we ask that you try to remain 6 feet away from each other. The CDC suggests that person-to-person spread is possible when one person who is contagious is in close contact with one another (within about 6 feet.) For your protection while in your home, we will keep our 6-foot distance from you and your pets. • Let us know what you need. If there’s a specific schedule change you’d like us to consider (if working from home or with kids out of school), any additional cleanings needed, any tips or guidelines you may need, etc. ---
Furthermore, due to the increase in new cleaning requests, we want to assure you that your cleaning spot will not be bumped to accommodate any new clients. Our original clients (pre-COVID-19) are our number one priority, and we thank you for continuing to support us and our team during this inevitable dark period small businesses are about to experience.
We are fortunate to be a part of the solution in maintaining cleanliness and minimizing spread. This is a time for our community to come together, take precautions, and do everything we can to put an end to the spread of COVID-19. We look forward to serving you and bringing you and your family peace of mind during this time. Should you have any questions, please feel free to reach out to us by phone or text at (480) 226-8435 or by email at firstname.lastname@example.org