The following are our terms of service. We reserve the right to alter or modify these terms at any time in which you will be given notice to the revised agreement and your continued use of the service implies agreement with these terms.

 

Company (“Peak Cleaning Service LLC”, “Peak”, “Peak Cleaning”) agrees to provide cleaning and turnover services (“service”, “services”, - set out in Appendix A) to you per your request. By requesting or directly booking one or more of our services in any way, you are agreeing to these Terms of Service. We will always try to perform the requested services within the requested time frame or until the latest due time (most of the times before a scheduled check-in). Peak Cleaning Service reserves the right to not accept, cancel or reschedule any requested service or booking at any time. This happens very rarely, but if Company is not able to accept a service request or is in a position that forces Company to cancel or re-schedule, Company will let client know as soon as possible before the actual date of requested service. We will not be liable to you or be deemed to be in breach of this agreement for any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control such as severe weather, power or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest or other similar occurrences. In no event shall we be liable for exemplary, incidental, indirect, special or consequential damages or for any business, financial or economic loss such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising out of or resulting from this agreement (even if we have been advised of the possibility thereof) and whether such loss arises as a result of negligence, breach of contract, tort or otherwise by us or any agent, employee or third party providing services on our behalf (including a Third Party Supplier) except to the extent the foregoing limitation is prohibited by applicable law.

 

You may withdraw a service request and cancel the relevant cleaning or turnover services up to 48 hours before commencement of such services. Any charges already paid shall be refunded to you.

 

You are hiring us to clean a vacant home, condominium, rental apartment or “Airbnb” (“Property”, “Job Site”, “Place”, “Unit”). The charges for our services are for the agreed dollar amount (“Rates”) for an individual or a team of our employees or contractors (“team members”) for a maximum of a fixed amount of working hours of cleaning, turnover services or related services. Our team members will do their very best to make sure the client's property is absolutely clean and guest-ready every single time they provide a cleaning. However, in the event of a job site being in very bad condition, resulting in the cleaning taking at least one more hour than the average cleaning duration known for the job site, Company may have the right to charge for the additional time spent. Company will do their best to communicate and report such circumstances immediately upon entering the job site. Items left behind or damaged will also be reported, as well as any need of maintenance when noticed. There are no refunds. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon accidents or delays beyond our control. You agree that by giving us keys, keypad code, or any other form of access info to the property (your own or managed), you are allowing access to each of Peak Cleaning Service‘s employees, contractors and agents to the property you requested services for. 

 

​Cleaning and Turnover Services

Peak Cleaning Service specializes in providing cleaning and turnover services to Airbnb hosts and vacation rental/short-term rental operators. In Appendix A you will find an overview of the services we provide and also the differences between our offered types of cleanings.

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Cost

Every different type of cleaning (as they are set out in Appendix A) has a different rate, based on property size, bedroom and bathroom count, as well as additional services you might need. 

 

Average rates follow:

• Peak Service Rate: $65/labor hour

• Miscellaneous Trip Charge: $75/hr or $50/hr Peak Plus+ (1hr minimum)

• Off-Site Laundry Fee: $2.50/lb

• Standard Turnover Rate: Property specific flat rate

• Mid-stay Clean: .75 - 1.0 x standard turnover rate (typically no laundry)

• Light Clean: .50 - .75 x standard turnover rate (typically no laundry)

• Deep Clean: 1.5 - 2.0 x standard turnover rate

 

There may be times when Company may re-evaluate rates based on the time it takes to perform the service or based on the scope of the project. Price adjustments or additional charges may also apply for extremely dirty floors or kitchen appliances, extreme soap scum build up, very greasy cabinet fronts, etc.). Company will discuss any price or service changes with Client.

 

Client Obligations​

In order to allow us to provide our cleaning and turnover services, Client agrees to:

• Provide us with complete, accurate and timely information about the Property, the Guest and other information reasonably requested by us or which you consider relevant for provision of the relevant services, at all times;

• liaise and cooperate fully with us in the provision of the services;

• respond to any requests which may be made by us;

• make sure we have access (and are allowed to have access) to the property for the time you requested our services;

• inform all relevant stakeholders (home/property owner, property manager, lease holder, front desk, leasing office, concierge, guests, tenants, etc.) about us accessing the property to provide the requested/booked services;

• make sure the property is safe to access and in a condition that’s safe for Peak Cleaning Service team members to perform our services in;

• comply with the provisions, requirements/your obligations herein;

• pay our rates, fees and costs; and

• not, at any time during or following the provision of the services, directly or indirectly solicit or entice away (or attempt to solicit or entice away) any employees or contractors of Peak Cleaning Service, including our cleaners or turnover specialists, from our employment or engagement.

 

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses including (without limitation) reasonable legal fees, arising out of, or in connection with, any breach by you of these terms.

 

Cleaning Team

Peak Cleaning team members usually work solo or in pairs depending on the size of the job site. Team members' only purpose while at the job site is to perform cleaning and turnover services. It is Company’s policy that team members do not smoke, eat, lay down in bed or on couch, sleep or do anything else other than their job on the site. It is forbidden for our team members to bring in other people other than Peak Cleaning Service employees or contractors.

 

What Company Won't do

Company is not responsible for damage due to faulty and or improper installation of any item. Examples include: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet, etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. Team members are prohibited from using ladders and are instructed to wear shoes at all times on the job site. We cannot clean the job site if requested to remove shoes. Team members may be able to bring disposable shoe covers. Team members have been instructed to leave certain items untouched (e.g. bodily fluids, excretions, blood, pet waste and litter boxes). Seasonal insect infestations can also be a problem and may prevent us from completely cleaning a home. If roaches, fleas, bedbugs, or rodents are encountered we will not clean and call you immediately regarding the problem. In this case Client will still be liable to pay the agreed-upon cleaning fee. Team members may not climb higher than a three-step ladder, stand on cabinets, work outside of the property for extended periods of time, move furniture or lift any objects over 30lbs. Team members will not pull out any appliances (e.g. stove, fridge, washer/dryer) due to the possibility of causing floor damage or disconnecting the appliance resulting in damage. However, if Client moves these appliances out beforehand or has arranged to have them moved while team members are at the job site, team members will clean behind them. 

 

Furthermore, our team members shall not undertake the following activities: 

·       Furniture Treatment

·       Gardening & garden shed cleaning

·       Mold and/or bio-hazardous substance removal

·       Industrial cleaning

·       Lifting of heavy furniture

·       Cleaning surfaces above arms reach

·       Extermination (insects etc.)

·       Cleaning of items that appear to be broken or are likely to break during cleaning

 

SERVICE GUIDELINES

 

How to Book

Vacation rental services with Peak can be booked through our website, over the phone, or via text. For a 1-time service, it is permitted for the client to book a standalone cleaning (similar to how we would book and schedule a residential cleaning). For a Vacation Rental partnership with Peak, the client is required to complete an onboarding form. This form must be completed and submitted a minimum of 48 hours prior to the first service, in order to set our team up for success at the property. 

 

Onboarding

Peak onboards new Vacation Rental clients on the 1st and 15th of every month. The process for onboarding is to submit our onboarding form a minimum of 48 hours prior to the first service. The onboarding form includes an iCal sync so that Peak can auto-schedule cleaning services to align with your booking calendar. Please visit our FAQ for additional information about our onboarding process. 

 

Offboarding

Peak does not require clients to enter into a contract, so services may be cancelled at any time. We request a minimum of 3 days notice if you would like to cancel services, so that we are able to adjust schedules on our end. If services are cancelled <3 days prior to when the next cleaning was scheduled, the client will incur a $50 cancellation fee. 

 

Access

For property access, Peak requires the client to have either an electronic smart lock or an exterior lockbox. If the client does not have either of these, Peak can install a lockbox at the property upon request for a $75 fee. Peak holds no responsibility for keys, lockouts, smart lock batteries, alarms, or theft. 

 

In the event that guests are locked out of the property, Peak can assist upon request at a $75/hour service rate ($50/hr for Peak Plus+ customers) with a 1 hour minimum; this assistance is only valid during regular service hours (8:00am-5:00pm). We recommend that the client troubleshoots the issue with the guest in advance of dispatching Peak to avoid additional fees; is it human error? Is the code correct? Is there a spare key? Is the smart lock battery dead? Is a locksmith needed? Etc. In the event that a locksmith is needed, Peak can coordinate and dispatch a local locksmith, and wait at the property with the guest upon request - wait time will be charged at the hourly service rate. 

 

Weather and Animals

Peak reserves the right to cancel or reschedule a service if inclement weather poses a threat to staff performing the service, such as a monsoon or dust storm. For temperatures exceeding 112 degrees fahrenheit, Peak staff will not perform any outdoor work (such as grill cleaning) or work in any non-air-conditioned areas (such as the garage). 

 

If wild animals or infestations are found at the property, Peak reserves the right to reschedule the service until a professional has addressed the issue and the property is safe to enter. Peak can utilize one of our preferred vendors upon request. Examples include (but are not limited to): rats, spiders, snakes, scorpions, bees.

 

All of the above policies are set in place for the safety of our staff. 

 

Holidays

The Peak office is closed on 4th of July, Thanksgiving Day, Christmas Day, and New Years Day. Peak can still accommodate cleaning services on each of these days, but services will be limited to only accommodate properties that have same-day turnovers. Additionally, there will be a $50 holiday charge for services occurring on these days.

The Peak office closes early at 2:00pm on Christmas Eve and New Years Eve. Peak can still accommodate all services on these days and there are no additional fees. Office communication however will end at 2:00pm.

 

Payment Policy

Peak will charge the client’s card on file after each service. By using our service and providing a card on file, the client authorizes Peak to charge the service amount after each service. In the event of an upcharge or additional fee, Peak will always contact the client prior to charging the card the additional amount. In the event that the client’s card is declined, Peak will contact the client for resolution. If there is a deficit of payment for 2 services, Peak will cancel all future services until the balance is resolved. 

 

Peak can provide monthly, quarterly, or annual summaries of charges upon email request. These requests will be processed and provided to the client on the 10th of the month following the requested month. 

 

Cancelling or Rescheduling a Service

If the client needs to reschedule or cancel a cleaning service, Peak requires a minimum of 48 hours notice. We understand there are times where guests alter their reservations last-minute by choosing to extend or reduce their length of stay. In this case, the client is required to notify Peak immediately - Peak can accept these changes within reason up until 8:00am on the day of scheduled service. After 8:00am on the day of scheduled service, a cancellation or reschedule request will incur a $50 fee. 

 

We do our best to notify you of upcoming service appointments via email and text reminders in the 3 days leading up to the service. We ask the same transparency in return to avoid cancellations and reschedules. 

 

Wait Fee

If Peak cleaners arrive for the scheduled service and are unable to access the property due to the guests or their belongings still inside, we will proceed in the following way: 

1. Notify the client

2. Wait for 15 minutes with no additional fee

   • 2A) If the guests leave the property within 15 minutes, service will begin and no fees will be charged 

   • 2B) If the guests need >15 minutes to leave the property or if the guests’ belongings are inside and we cannot locate the guests, we will leave the property without beginning service and the client will incur a $50 trip charge fee.

   • 2C) Alternatively, if the client wants the cleaning team to wait until the guests leave and that time is >15 minutes, we will do so at a $1 per minute rate. 

3. If Peak is unable to reach the client and the cleaning team has been waiting for >15 minutes, we will default to 2b. 

4. It is the client’s responsibility to reschedule the service once there has been confirmation of the guests’ departure. 

 

Extra Time

In the event that extra time is needed to clean the home due to excessively dirty conditions and that extra time exceeds 1 hour longer than the standard service and pricing, Peak will proceed in the following way: 

1. Notify the client via call and text

2. Take photos to document conditions to the best of our ability 

3. Estimate the amount of extra time needed and associated price difference

4. Based on client’s response we will either:

   • 4A) Continue cleaning the home until it is back to guest-ready standard and charge the client the additional amount

   • 4B) Clean the home for the standard service hours and amount to the best of our ability - with the understanding that we have not completed the full service and whatever remains is the responsibility of the client

5. If we do not hear from the client within 1 hour of notification of the property’s condition, we will default to 4a. 

 

Lost Items

If the Peak cleaning team finds item/s that were left behind by the guest, we will bag the item(s), label and date the bag, leave it in the owner’s closet, and notify the client. Peak can ship the item(s) back to the guests upon request for a $75 fee ($50 for Peak Plus+ clients).

 

Damage

The Peak cleaning team completes a visual inspection of the home during the cleaning service. Any visible damage such as holes in the wall, large stains on the couch or rug, visible damage to furniture, etc. will be documented and reported to the client immediately. The Peak cleaning team cannot do a full in-depth inspection of all items in the property during regular turnover service, therefore general wear-and-tear may not be notated or reported. For Peak Plus+ clients, please reference the Peak Plus+ Policy sheet for details on how we complete our monthly Property Audit. 

 

Issues and Complaints

In the event that the guest (or client/owner) has an issue or complaint about the cleanliness of the property, the following process shall be adhered to: 

1. The client must notify Peak either: within 24 hours from the completed service, or within 6 hours after guest check-in. 

   • 1A) If the issue/complaint is brought to Peak’s attention outside of these time windows, it is no longer Peak’s responsibility. 

   • 1B) Photos must be provided to show the area(s) of concern

   • 1C) Area(s) of concern must be on the Peak cleaning checklist

2. Peak will send a cleaner to the property to perform a ‘touch-up clean’ within 24 hours of the issue being reported (during daily service hours 8am-5pm)

   • 2A) This ‘touch-up clean’ is provided free of charge (if points 1a-1c were adhered to)

3. If for any reason Peak is unable to send someone or if the guest does not want a cleaner to come back to the property, Peak will discount the client up to 25% off of the cleaning charge. If the client is providing a guest with a cleaning fee refund, Peak recommends starting with a dollar amount less than 25% of the cleaning fee as a credit (i.e. $25 or $50) and then working up to 25% of the cleaning charge, depending on the severity of the complaint.

   • 2A) If points 1a-1c were adhered to 

4. In the majority of instances, there is an almost zero chance for the entire cleaning fee to be waived. Peak provided a service and spent hours on-site, therefore cannot collect a $0 total. 

5. The only exception to point 4. would be an instance in which the home is deemed unsanitary and infringes upon the guests’ ability to stay in the home. 

   • 5A) For example, the toilets were not cleaned, the beds were not made, the sinks or showers were left unsanitary, etc.

 

Extra Requests

Please text or email the Company at least 48 hours before the scheduled cleaning with any special requests so that we can schedule the extra time needed or additional staffing to complete these tasks and provide you the Client with an updated fee/cost. Company will provide an over the phone estimate however reserves the right to adjust the quote once team members have arrived at the job site. Any alterations or changes from the Flat Rate Turnover Cleaning Services involving extra work will be performed at an extra charge. Any last minute or emergency cleaning services are also at an extra charge. Any extra charges must be approved in writing via email or text between Company and Client before any extra work begins. 

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Custom Requests

We recognize that each customer and home is unique and always do our best to customize services to individual needs. However a certain level of standardization is needed in order to effectively deliver high-quality service to all clients. Through experience, we have developed our own inclusive checklist that has proven to be proficient and successful - Standard Turnover Checklist

 

We cannot allow for variation from this checklist and we cannot use a checklist provided by the client. If a client would like to submit custom requests to be added to Peak's checklist, Peak will allow 2 custom requests per home (3 custom requests for Peak Plus+). Please review this link for customizations we can/cannot approve based on our terms of service.

 

Additional service items are included for Peak Plus+ clients - including property audits, maintenance requests, supply management, and linen/towel rental. For more details, please refer to Appendix A.

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Appendix A - Services, Types of Cleanings and Differences

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SERVICES

Peak Cleaning Service specializes in providing cleaning and turnover services to Airbnb hosts and vacation rental/short-term rental operators. 

 

Below, we provide an overview of the services we provide and illustrate the differences between our cleanings.

 

1) TYPES OF CLEANINGS & DIFFERENCES

·       Standard Turnover Cleaning  

·       Deep Cleaning  

·       Mid-Stay Cleaning  

·       Light Cleaning  

 

STANDARD TURNOVER CLEANING - Checklist Link

Maintenance clean to ensure all areas are clean, sanitized, and presentable for next guests. This service consists of the following 3 steps: 1) post-guest visual inspection, 2) property specific turnover cleaning, 3) final presentation check. 

 

DEEP CLEANING - Checklist Link

Usually short term stays require maintenance turnover cleans, whereas longer stays accumulate more dust and dirt therefore they require extra attention and a longer duration of the cleaning. During this type of detail cleaning, we give the rental a complete turnover inside out. Every space is thoroughly detail cleaned. We focus extra attention on areas like behind/under furniture, wet wiping blinds and baseboards, wet wiping ceiling fans, hard water removal in bath tubs and showers, small appliances such as coffee makers and toasters, and we also pay more attention to kitchen fronts as well as the inside of cabinets and drawers. 

 

Peak Cleaning Service recommends a deep cleaning service every 6-8 weeks (depending on usage) and requires a deep cleaning every 3 months to keep your home in top shape. You should also request a Deep Cleaning:

- After a longer term stay

- When your guests had pets

- Before we start managing your turnovers (it’s easier to maintain our own standard of cleanliness)

 

THE DIFFERENCE BETWEEN A TURNOVER CLEANING AND A DEEP CLEANING:

As seen in our standard turnover cleaning checklist, during a turnover we perform a full service cleaning of the entire home and make sure that every single area is clean, sanitized and presentable for your next guests. We even cover items during a turnover cleaning, which in residential cleans are only covered in a deep cleaning, like: cleaning inside of ovens, inside of fridge/microwave, etc.

 

This presumes that the stay was short-term and that the home had been initially deep cleaned within the last 6-8 weeks and therefore the cleaning needed is a “maintenance cleaning”, to maintain a certain level of existing cleanliness. Having performed thousands of turnover cleanings, we have a clear understanding of the average workload and duration of a normal turnover cleaning for every property size (square foot/bedroom/bathroom count). If the condition of a home requires a deep cleaning, meaning that certain items need to be cleaned more thoroughly to make them presentable and “guest-ready” or the average cleaning duration for that specific home is being exceeded by over 1 hour, we will consider it as a deep cleaning. In the case that only a certain item needs more time and attention, for example the inside of the oven was left a complete mess, requiring us to clean this item alone for longer than 20 minutes, then we may only charge a “per item deep cleaning fee”. These cases are reported to us by our cleaning team and we’ll contact you immediately (see Extra Time policy).

 

MID-STAY CLEANING

Mid-stay cleanings are standard turnover cleanings, with the exclusion of laundry and dishes. Average durations of mid-stay cleanings are similar to turnover cleanings and are estimated at .75 - 1.0 x standard turnover rate. If laundry is cleaned by guests or additional clean sets are available, Peak will make beds with clean linens, otherwise mid-stay cleanings do not include laundry services. 

 

LIGHT CLEANING

Light cleanings (touch-up cleaning, owner stay, etc.) are standard turnover cleanings, when certain areas of the home haven’t been used. For example, after an owner stay, it’s possible that only the master bedroom, bathroom, and kitchen have been used. In this case, Peak is able to provide a discounted rate to only clean the used areas, however Peak will still touch-up all other areas of the home, and depending on the time needed may consider it a full/standard turnover cleaning. Light Cleaning Rate is estimated at .50 - .75 x standard turnover rate. 

 

Requirements for a Mid-Stay or Light Cleaning:

- The unit needs to be in an 'acceptable' condition (additional fees will apply if we find the home in a condition that would require a full turnover or deep cleaning service)

- Laundry will need to be done or at least started by you or your guests (we will not wait for the dryer to be done)

- The dishwasher will need to be started by you or your guests (we will not fill the dishwasher, or wait for it to be done, nor will we hand wash a larger amount of dishes left in the sink)

 

2) ADDITIONAL SERVICES

 

RE-STOCKING

As part of standard turnover services, Peak Cleaning Service can replenish consumable supplies. Options include:

 

Option 1: all supplies are provided by client and stored inside the home for Peak to access and replenish during each service. Peak will not complete a full inventory count during each service but will notify client when supplies are visibly running low. Client would ship extra supplies directly to the rental home to replenish.

 

Option 2:  all supply levels maintained by Peak Cleaning Service through the Plus+ service level.

 

LAUNDRY SERVICE

As part of standard turnover services, Peak Cleaning Services can provide laundry services. Client is required to have a full-size in-home/in-unit washer and dryer in order for Peak to launder items on-site during cleaning services. For homes without in-home/in-unit washers and dryers, or for homes with small stackable units, or for homes with more than 8 sleeping beds, Peak will not be able to complete laundry services and will leave for Client or will require off-site laundry services to be completed (additional fee of $20 per bedroom or $2.50 per pound). 

 

Included:

- Washing your sheets (fitted and flat sheet, pillowcases, duvet covers) and towels

- Making beds with fresh linen

- Neatly fold and place towels on towel rack, bed or in closet

 

Not Included (*can only be completed off-site with additional charge):

- Washing duvets, comforters, blankets and pillows 

- Cost for using a coin laundry machine in your building or off-site cleaning service

- Detergent

 

Peak Cleaning Service will not take responsibility for any damaged linen from using your in-unit washer and dryer or your building’s laundry facility. 

 

Client has to make sure the washer and dryer are in proper working order, are safe and ready to use. Client agrees that Peak Cleaning Service will not be held responsible for any damages that occur from normal use of Client’s washer and dryer.

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Exterior Maintenance Service

The Exterior Maintenance Service was created to offer additional support for homes needing exterior maintenance outside of the scope of our turnover cleaning service. Our cleaning teams are not equipped to fulfill these requests, therefore this service package is offered for additional support, per turnover, when needed.

• Leaf blow patio/other exterior areas

• Replace propane

• Remove floaties from pool

• Take out garbage

• Moving/staging outdoor furniture, yard games

• Hosing down outdoor furniture, yard games, floaties, exterior ground

ADDITIONAL SERVICES

Peak Plus+ (Turnover cleaning + dedicated local support)

The Plus+ package was created specifically to offer more help and value to clients needing a little extra local help. Many of our clients are out-of-state owners and investors that love maintaining all guest communications and high-level management but are lacking local support. Peak Plus+ is charged as a once-monthly fee of $149

• Plus+ Monthly Property Audit (detailed check on condition of the home and reporting/scheduling needed repairs)

• Plus+ Vendor Coordination and Dispatching (for any home service or repair needs)

• Plus+ Discounted Trip Charges (for any miscellaneous visits to the home)

• Plus+ Hotel-Grade Linen Rental with off-site laundry (no ongoing laundry cost or linen replacement cost)

• Plus+ Ability to purchase custom packages for: guest amenities, welcome baskets, consumable supplies, towels, exterior maintenance

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Additional Peak Plus+ Service Guidelines can be found below.

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Peak Short Term Rental Management (Full Hands-off Management)

Our STR Management offering includes an option for full hands-off management. As your local property manager, we handle all guest communication and guest management, monthly expense and revenue reporting, home repair coordination, and more -- allowing you to enjoy a completely hands-off passive income. As experienced Airbnb SuperHosts and VRBO Premier Hosts, we are well-positioned to offer a 5-star level of service to your guests and care for your home as if it were our own. More information on STR Management can be found at: www.PeakSTRmgmt.com

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PEAK PLUS+ SERVICE GUIDELINES

Property Audit
As part of Peak Plus+, we include a once monthly ‘property audit’. During this service, we will complete an in-depth check of the home and also check for general maintenance items such as: air filters, battery powered items and replace if needed (smoke detectors, remotes, etc.) lightbulbs (within reach from a step stool), test and reset GFCI outlets, fire extinguishers (check expiration date).

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Peak is not responsible for providing items such as batteries, air filters, lightbulbs, etc. You as the owner are responsible for having these items in the home, so that Peak can replace for you if determined needed during the audit. If the items are not in your home and Peak deems replacement is needed, Peak can purchase and bill you accordingly (with your approval). The best approach is to have these items already available in your owner's closet or other designated location.

 

Please note - anything beyond the above stated list is not something we are responsible for- such as HVAC, plumbing, electrical. If we see something out of the ordinary, we will absolutely inform you and can either refer you to one of our preferred vendors or coordinate the repair on our end with your approval.

 

Home Repair Coordination/Dispatching
If anything at your property needs repair and a vendor is needed, Peak can coordinate the repair on your behalf through our preferred vendors. Peak will always notify the homeowner prior to dispatching a vendor. If the homeowner approves Peak to coordinate the repair, we will handle scheduling, dispatching, and payment to third-party vendor. Peak will include this as an additional charge to the homeowner.

 

Trip Charges
A ‘trip charge’ refers to an amount billed to the customer, due to Peak being required to do something at the property outside of a regularly scheduled clean or audit. Common examples are: guest lockout, guest left item behind that needs to be mailed out, Peak employee needs to wait at property to let in a handyman/deliveryman, Peak employee needs to pick up owner’s mail/package. These are common examples, but not an exhaustive list.

 

For regular Peak Cleaning customers, the trip charge is $75/hour with a 1 hour minimum. For Peak Plus+ customers, the trip charge is $50/hour with a 1 hour minimum. Please note - we can only make trips to the property during regular business hours (8am-5pm)

 

Linen Rental Program
The Linen Rental Program is included as part of Peak Plus+. You as the customer are not required to purchase, launder, or replace any linens.

 

Please note - ‘Linens’ refers to flat sheets, fitted sheets, and pillowcases (other bedding is NOT included). If anything becomes stained or dirty, Peak will discard and replace. There will NOT be additional fees to the customer for damaged items.

 

For laundry, Peak will bring clean linens to your property for every turnover, remove the used linens, and launder offsite. Towels and duvet covers (if applicable) will be laundered on-site at the property. Additional bedding items- duvets, comforters, blankets, and pillows are NOT included with typical laundry service- but can be cleaned off site for an additional fee.

 

Supply Packages (optional)
If you choose for Peak to handle purchasing and restocking guest amenities/supplies, the 3 package options are as follows:

• Economy - toilet paper, paper towels, shampoo, conditioner, body wash, hand soap, dish soap, dishwasher pods, laundry pods, oxi-clean pods, trash bags, sponges

• Business Class - everything from Economy + coffee pods, creamer pods, tea assortment, sugar packets

• First Class - everything from Business Class + snack assortment, wine, welcome basket

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Peak will drop off an initial supply stock, and then restock items during the monthly audit as needed. The customer will be billed monthly based on guest-usage of these supplies.If the customer does not opt into a supply package, Peak will simply use the customer's supplies and let the customer know when any items are running low and need to be re-ordered.

 

Exterior Maintenance Package (optional)
The Exterior Maintenance Service was created to offer additional support for homes needing exterior maintenance outside of the scope of our turnover cleaning service. Our cleaning teams are not equipped to fulfill these requests, therefore this service package is offered for additional support, per turnover, when needed. This package is billed at an additional $99/service

• Leaf blowing patio/other exterior areas

• Refilling propane

• Moving/staging outdoor furniture/yard games

• Hosing down furniture/games/pool floaties/etc.